Contact Yellowwood Water Restoration

What should Yellowwood homeowners do in the first hour after a leak?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• If the leak is at the washer, close both valves behind it. If it's anywhere else, close the main valve.
• Get papers and keepsakes off the floor and into a dry room first, since those are the hardest things to replace.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What will the team ask about your Yellowwood home?

You don't need everything figured out before you call, and these are the details the team will ask about.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether the water came from inside the house or from outside.
• Whether water got into walls or ceilings, or just the floor.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• Whether you were able to reach the breaker panel.
• If you plan to file a claim, which company your policy is with.
• A good callback number, in case the call drops.

Short answers are enough, since the crew will look at everything again in person.

What happens when the crew gets to your Yellowwood home?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

Once you give the go ahead, extraction and drying start. The crew comes back to check the readings and moves equipment as areas dry out.

What's worth knowing about water damage in Yellowwood homes?

The age of your house and what it sits on decide where the crew looks first, so mention both when you call. If you know when your house was built, or whether it has a basement, share that on the call. Share what you know about the house on the call, even if it's a rough guess.

Is your neighborhood in the Yellowwood service area?

The crew covers every part of Yellowwood.

This number also takes calls from nearby Woodcreek Crossing, Chapel Pines, Woodcreek Reserve, Eagle Trace, Station Hill, Prestwick, Bellwood and Pittsboro. For addresses near the edge of the service area, call and the team will check whether a crew can get there. The service pages cover each job in more detail, starting with water damage restoration.

What do callers in Yellowwood want to know first?